Shipping & Returns

Shipping & Returns

Order Confirmation:

Once your order is placed with us you will receive a notification and

confirmation email with all your order details. If you receive your

confirmation email that means our system has properly processed your

purchase and has pre-authorized your credit card. We will then submit your

order to our transit team to reach out to our supplier and/or warehouse

manager to ensure that your item is still in stock for immediate packaging

and shipping. If for some reason your item happens to be out of stock or on

backorder, we will void the pre-authorization and reach out to you via e-

mail.  If the item(s) for your order become available for shipping within 9

days, we will process the charges and submit the order for shipment.

Shipment process:

Upon receiving your order we will vary the stock level of your item and

proceed with processing your card within 7 days from the date of your

order. Once the tracking numbers are available we will issue those to you

via email to the email you provided at the time of your purchase. If for some

reason you do not receive the tracking information from our team within 8

days of your order, do not hesitate to reach out to us at

admin@1stchoicefurnituredirect.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice

any damage you should make note of it when signing for delivery.  If your

item(s) do arrived damaged, please send photos to

admin@1stchoicefurnituredirect.com and we will process an insurance claim on

your behalf.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase,

unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same

condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to

notify you that we have received your returned item. We will also notify you

of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will

automatically be applied to your credit card or original method of payment,

within 5 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your

refund is officially posted.

Next contact your bank. There is often some processing time before a

refund is posted.

If you’ve done all of this and you still have not received your refund yet,

please contact us at

admin@1stchoicefurnituredirect.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot

be refunded.

Cancellations:

Any order that gets cancelled after 24 hours is subject to a 10%

administration fee, whether or not your order has shipped. If the order has

left the warehouse, you (the buyer) will also be responsible for the return

shipping fees as well. The item must be returned within 30 days.